Shipping & Returns

At Scottish Clothing Store, we combine traditional Highland craftsmanship with modern convenience to ensure your experience with us is as exceptional as our products. Whether you’re purchasing a kilt for a special occasion or selecting the perfect Scottish gift, we want you to be completely satisfied.

Shipping Information

We proudly ship our Highlandwear and Scottish accessories worldwide (excluding some Asian and remote regions). Our shipping options are designed to balance speed and affordability:

Order Processing: All orders are carefully prepared within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Our Returns Policy

We understand that sometimes an item may not meet your expectations. Our straightforward returns process reflects our commitment to traditional Scottish hospitality.

Eligibility for Returns

• Returns must be initiated within 15 days of receiving your order
• Items must be unused, in original condition with all tags attached
• Original packaging must be intact (especially important for gift sets and Highlandwear)
• Proof of purchase is required

Non-Returnable Items

To preserve the quality and tradition of our Scottish products, these items cannot be returned unless defective:

• Personalised gifts (engraved cufflinks, monogrammed accessories)
• Custom-made kilts
• Handfasting ribbons (due to their ceremonial nature)
• Kilt pins with clan-specific designs
• Opened gift sets
• Sale or clearance items
• Harris Tweed items (may only be exchanged if the original tweed pattern is still available)

Returns Process

Step 1: Initiate Your Return

Email us at [email protected] with:

• Your order number
• Items you wish to return
• Reason for return
• For exchanges, specify your desired item

Step 2: Await Authorization

We’ll respond within 2 business days with return instructions.

Step 3: Package Securely

Use the original packaging when possible. For kilts and jackets, we recommend using a garment bag for protection.

Step 4: Ship Your Return

Send to:
Scottish Clothing Store
23 Hilltown
Dundee, GB DD5M 6WX

Step 5: Confirmation

We’ll email you once we receive and process your return.

Exchanges

For exchanges (size, colour, or style changes):

• Follow the same return process above
• Clearly state your desired exchange item in your email
• If the exchange item costs more, you’ll be invoiced for the difference
• For lower-priced exchanges, we’ll refund the difference

Refund Information

Once we receive and approve your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Shipping Costs: Original shipping fees are non-refundable
• International Refunds: May take 7-10 additional days to appear in your account

Damaged or Faulty Items

If you receive a damaged or defective item (such as torn Harris Tweed or broken kilt pins):

• Contact us immediately with photos of the damage
• We’ll arrange a free return and replacement
• In some cases, we may request return of the damaged item

For any questions about our shipping or returns policy, don’t hesitate to contact us at [email protected].

Slàinte mhath,
The Scottish Clothing Store Team