Welcome to Scottish Clothing Store’s FAQ section. Here you’ll find answers to common questions about our authentic Highlandwear, shipping policies, and more. Should you need further assistance, our heritage specialists are always pleased to help at [email protected].
About Our Products
What makes your Scottish clothing authentic?
Every item in our collection – from hand-stitched brogues to heirloom-quality kilt pins – is meticulously crafted in our Dundee workshop, maintaining traditional Scottish craftsmanship. Our Harris Tweed products are made with genuine Harris Tweed fabric, woven in the Outer Hebrides.
Do you offer complete Highlandwear outfits?
Yes, our Kilt Outfits section provides everything you need for a traditional Scottish look, including kilts, jackets, waistcoats, and accessories. We also offer curated Gift Sets perfect for special occasions.
What are your most popular gift items?
Our Gifts For Her and Grooms Gifts collections are particularly popular, along with our Handfasting accessories and heirloom-quality kilt pins.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions, and we never store your full payment details on our servers.
Can I modify my order after placing it?
As we prepare orders quickly (within 1-2 working days), please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options?
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 working days after dispatch (recommended for special occasions)
- Free Shipping: For orders over £50 via EMS, delivered in 15-25 working days after dispatch
How long does order processing take?
All orders are carefully prepared within 1-2 working days before dispatch. You’ll receive a confirmation email with tracking information once your order ships.
Do you handle customs documentation?
Yes, we’ve streamlined customs documentation for our international customers across the Scottish diaspora to ensure your traditional wear arrives without unnecessary delays.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original condition with all tags attached. Please email [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 5-7 working days for processing. Refunds will be issued to your original payment method.
Additional Questions
Can you help with sizing advice?
Certainly! Our heritage specialists can provide detailed sizing guidance for any item in our collection. Contact us at [email protected] with your measurements and the items you’re interested in.
Do you offer wedding or special occasion advice?
Yes, we’re experts in traditional Scottish attire for weddings, handfastings, and other special occasions. Visit our Handfastings and Highlandwear sections or contact us for personalized recommendations.
Where is your workshop located?
Our atelier is located at 23 Hilltown, Dundee, GB DD5M 6WX, where each item is carefully checked before being shipped worldwide (excluding some remote areas).
Slàinte mhath,
The Scottish Clothing Store Team